Team Based Education | July 2021-Mutual Expectations for Your Practice

Video Transcription

Video Summary

The video emphasizes the importance of setting mutual expectations in a practice to avoid frustrations and support effective communication during times of change. It discusses the various aspects that need to be addressed, such as work schedule, patient load, charting efficiency, and quality of care. The speaker highlights the need for clear, measurable, achievable, realistic, and timely expectations, and suggests using the STATE approach from the book "Crucial Conversations" to address disagreements and reach a consensus. Regular check-ins, praise for accomplishments, and accountability are also emphasized. The video concludes by highlighting the benefits of mutual expectations for clarity, satisfaction, and employee engagement.

Asset Subtitle

Barbara Tauscher, MHA FACMPE

Keywords

mutual expectations

practice

communication

Crucial Conversations

employee engagement