Effective Communication (On-Demand) | May 2021-Effective Communication

Video Transcription

Video Summary

The video is a Women's Leadership Education and Development Program webinar sponsored by the American Society for Gastrointestinal Endoscopy. The lead director, Dr. Jennifer Christie, introduces the presenter, Dr. Cynthia Yoshida, who discusses effective communication. Dr. Yoshida emphasizes the importance of effective communication in patient care, professional success, leadership, and team building. She provides tips on improving communication skills, such as being honest, timing conversations appropriately, being specific and clear in one's message, not assuming understanding, practicing good communication regularly, getting personal in conversations, knowing one's subject matter, being open-minded to different perspectives, and being prepared and writing down thoughts and intentions prior to conversations. Additionally, she highlights the importance of slowing down, shutting up, and listening to others. Dr. Yoshida also touches on nonverbal communication and effective email communication, emphasizing the importance of being mindful of one's body language and email etiquette. She concludes by advising individuals to seek help or coaching if they need assistance with improving their communication skills. No credits were mentioned in the transcript.

Asset Subtitle

Cynthia Yoshida, MD, AGAF

Meta Tag

Concept Communication

Concept Patient Care

Concept Patient Safety

Concept Patient Satisfaction

Concept Team Function

Keywords

Women's Leadership Education

Effective Communication

Patient Care

Professional Success

Leadership

Team Building

Improving Communication Skills

Subject Matter Knowledge

Open-mindedness

Seeking Help

Communication

Patient Care

Patient Safety

Patient Satisfaction

Team Function