Improving Quality and Safety in the Endoscopy Unit (On-Demand) | October 2024-The Patient Experience Begins with the Employee Experience

The Patient Experience Begins with the Employee Experience

Video Transcription

Video Summary

The speaker emphasizes the strong connection between employee experience and patient experience in healthcare settings, particularly focusing on endoscopy units. Key strategies for improving employee satisfaction include fostering a positive unit culture, encouraging flexible management, and empowering staff through initiatives like unit-based councils. The talk highlights the importance of active listening, collaboration across all levels of staff, and employee recognition. Leaders are encouraged to regularly check in with employees' well-being, promote education, and involve staff in problem-solving. Team-building activities, such as outings and community projects, are recommended to strengthen relationships. Employee satisfaction is measured through surveys like the Press Ganey Employee Satisfaction Survey, and findings should be used to address areas needing improvement. Ultimately, satisfied employees contribute to a positive environment, enhancing patient care and experience.

Asset Subtitle

Kelly Hinlicky, RN MS FNP-C CFER

Keywords

employee experience

patient care

unit-based councils

employee satisfaction

team-building activities